If you are having problems placing an order, have not yet received an order, or have an issue with an order you received, please contact our Online Customer Service department at email@example.com (Please note that only emails concerning purchases made directly through the Odd Future or Golf Wang web store will be answered).
Our online customer service hours are:
Monday - Friday 9:00am to 4:00pm PST
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.
Returns or exchanges are accepted ONLY for goods which are defective or received damaged and within 30 days of the original purchase. Goods thought to be damaged or defective can be returned at the customers’ expense and the validity of all claims will be decided by Diystro LLC. ALL SALES ON DISCOUNTED ITEMS ARE FINAL, unless the product received is incorrect or damaged - validity of all claims will be decided by Diystro LLC.
Shipping & Delivery:
All domestic orders 1 pound or under are shipped USPS. All orders above 1 pound are shipped UPS Ground. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please note that UPS does not deliver to APO/FPO addresses or P.O boxes.
Please allow 3 business days for order processing and payment verification, and an additional 7-10 business days for delivery.
Please check back with us periodically for any updates regarding our shipping policies. Please contact firstname.lastname@example.org if you have any questions.
Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
North America Web Store - Order Inquiries, Tracking, Order Issues - email@example.com
General questions & Inquiries NOT RELATED TO WEB ORDERS - firstname.lastname@example.org
Fairfax Store Inquiries - Product Availability, Pricing Information - email@example.com
Europe Web Store - Order Inquiries - firstname.lastname@example.org
T-Shirt Sizing: Most of our printed t-shirts are 6 oz. 100% cotton tubular jersey. Double-needle bottom hem and sleeves. Shoulder to shoulder tape. Body Width: S=18", M=20", L=22", XL=24", XXL=26"